Other Local Support

Armed Forces

  • The Royal British Legion: Offering support to those from the Armed Forces community. They are open 8am-8pm 7 days a week and can be contacted on 0808 802 8080.


  • Derbyshire Carers Association: Support for carers and their families in South Derbyshire, including telephone befriending and connecting to support services. Call 01773 833833 or email info@derbyshirecarers.co.uk. For more information visit: derbyshirecarers.co.uk
  • Inspirative Arts have been successful in winning funding to offer a variety of remote services to anyone in need, this includes anyone who is a carer or in the cared for sector. Carers may be struggling with feelings of anxiety, stress, isolation, lack in time for self care, difficult emotions, higher rates of burnout. The remote services can offer opportunities for individuals to explore these issues, connect and relate, learn new coping strategies, develop resilience and engage in creative activities to boost mental health and wellbeing. The services will be delivered by arts psychotherapists registered with The Health Care and Professions Council and therapeutic wellbeing specialists. To find out more email info@inspirativearts.co.uk.

Children, Young People and Families

  • Derbyshire County Council’s Early Help Service has produced a booklet containing information on where to seek support and guidance for Children, Young People and Families in South Derbyshire, which you can download below in either Word or PDF format.
  • Derbyshire County Council’s local Children’s Services team has produced a COVID-19 community update booklet for South Derbyshire and South Dales, which you can download below.
  • Home-Start Derby: Offering support to any family with a child under 5 years in South Derbyshire. Staff and volunteers can telephone on a regular basis to offer practical and emotional support – anything from ideas/activities to help keep the children entertained, to talking through how to manage challenging behaviour or just a chat with another adult. Volunteers can also deliver shopping, walk dogs and collect prescriptions for those in self isolation or unable to do so. Contact Sally Eccles – Project Lead for South Derbyshire, on 07530104206 or sally@homestartderby.co.uk.
  • Joined Up Care Derbyshire has produced a guide to supporting bereaved children, which you can download below in either Word or PDF format.
  • Kooth & Qwell: In Derbyshire free online counselling, support and advice is available for children and young people, parents and carers. Qualified therapists are online 365 days a year, Monday to Friday 12pm – 10pm and weekends 6pm – 10pm. There is no criteria or referral process.


  • Hill Street Baptist Church: Clothes Bank for those living in Swadlincote and the surrounding villages. Clothes packages can be collected by appointment only, from Hill St on a Tues, Thurs & Fri, 9am – 4pm. Delivery only available if collection is not possible. Email Liz at clothesbank.hillstbaptist@gmail.com detailing exactly what is needed in terms of clothing and the sizes required, or call Rev Simon Thompsett on 07765762286.


  • The Derbyshire Dementia Support Service is still available over the phone, via email and virtually, to support people living with dementia and their carers during the COVID-19 crisis. Telephone 01332 208845 or email derbyshire@alzheimers.org.uk. For more information download the ‘Derbyshire Dementia Support Service COVID Service Offer’ document below:

Digital Support

  • Citizens Advice Mid Mercia are helping to engage people by developing digital access to information, advice, hobbies and learning, as well as helping troubleshoot digital problems. The referral contact is Lynn Webster who can help people with limited knowledge but some tech, over the telephone. You can refer anyone who needs digital support to lwebster@citizensadvicemidmercia.org.uk.
  • Derbyshire Library Information Service: As well as helping with library enquiries they also offer a general information service and digital skills support service, as far as possible, over the phone or via email. Email ask.library@derbyshire.gov.uk or phone 01629 533444. There is an answerphone that is being checked regularly.


  • Derbyshire Parent Carer Voice is a registered charity which is run by parent/carer volunteers with children/young people with Special Educational Needs and/or Disabilities. They organise parent participation, providing the opportunity to talk about all the services they receive in Derbyshire. For more information visit: https://derbyshireparentforums.co.uk/
  • Special Needs Circle East Midlands: The trustees from the Special Needs Circle East Midlands would like to offer virtual support services to any parent/carer of a Child with SEND or additional needs of any age. Although their community services are currently on hold, they can offer online support, advice, guidance, signposting along with friendly chat at this isolating time. All details of how to get in touch can be found on their website: www.specialneedscircle.co.uk.
  • Umbrella: Umbrella supports any family with a disabled child or young adult aged 5 to 30. The Family Support Team are running a helpline through three different numbers at the moment due to working from home. These are as follows: Monday – 07889 214954; Tuesday, Wednesday and Thursday – 07708 898998; Friday – 07701289703. Parents can call these numbers Monday-Friday 9.30-3.30 and ask any questions they may have or ask for information that they may need. They can also call this number to register with Umbrella or for emotional support. Parents/carers can also text on these numbers and ask questions or ask for a call back, or they can e-mail familysupport@umbrella.uk.net.

Domestic Abuse

If you are in danger or you think someone else is, always ring 999. If you ring 999 from a mobile when in danger and cannot respond to the operator, stay on the call and press 55 when told to and you will be connected to the police. Listen to their instructions.

  • National Domestic Abuse Helpline – 0808 200 0247
  • Men’s Advice Line – 0808 801 0327
  • National LBGT+ Domestic Abuse Helpline – 0800 999 5428
  • Rape and Sexual Violence Services – 01773 746 115
  • A variety of numbers are available via the Sail Derbyshire (Sexual Abuse and Incest) website Sailderbyshire.org.uk.
  • If you’re a child or young person and domestic abuse is happening in your home or relationship, then call Childline on 0800 1111.
  • If you are worried about hurting the ones you love whilst staying at home, call the Respect Phoneline for support and help to manage your behaviour, 0808 8024040.

Eating Disorders

Finances and Employment

  • Citizens Advice Mid Mercia is open through remote working on a daily basis. They can offer support and advice on a range of subjects including: debt, financial resilience, employment rights, benefits access and relationship help. For more information visit: http://citizensadvice.org.uk/local/mid-mercia. You can contact their Advice Line, Mon – Fri 10am-4pm, on 0300 330 9002, or by Text Relay on 03444 111 445. 
  • Derbyshire County Council Public Health has developed a booklet in partnership with the Department for Work and Pensions to support people facing redundancy. You can download it below.
  • Derbyshire Law Centre: Can provide free, confidential advice on issues regarding housing, debt, immigration, employment, discrimination and a one-to-one personal navigator service. Can arrange a call back from a Legal Advisor or Solicitor, if required. Available to take calls Monday to Friday from 9.30am to 4.30pm on: Telephone: 01246 550674, Freephone: 0800 707 6990, SMS/Text: 07781482826, Text Box: 018001 01246 550674 or you can email: dlc@derbyshirelawcentre.org.uk.
  • Money Sorted in D2N2 provides support and personally tailored interventions for people living in either Derby, Derbyshire, Nottingham or Nottinghamshire who are unemployed or economically inactive, are experiencing financial difficulties and worries and would like some support. For more information visit: http://moneysortedind2n2.org/.
  • The Opportunity and Change Project delivered by Women’s Work, works in collaboration with women to identify and address their support needs, and build aspirations to move towards education, training and employment goals. Main support needs addressed are: Mental Health; Substance Misuse; Offending Behaviour; Domestic Abuse/Abuse from others; Accommodation. Has additional funding to overcome barriers to engagement such as transportation and childcare costs, or covers cost of specific vocational training courses. To make a referral in South Derbyshire contact Brianna Tabor-Broadbent on 01332 242525 or brianna.tabor-broadbent@womens-work.org.uk.
  • The National Careers Service is still offering a service to people in South Derbyshire needing support with career planning, job search, CVs/cover letters, interview techniques, education and training etc. Interviews can take place over the telephone or Skype. Contact Chris Ellerington on 07896 804096.
  • Working Ways offer 15 months of free personalised employment support for people with a health conditions or disabilities. Socially-distanced and safe support available during the Covid-19 outbreak. Participants must: Have a disability (under Equality Act 2010 definition); Want to work; Have complex barriers to work; Be more than 12 months from employment; Require more intensive support to transition into work / whilst in work. Visit: https://workingways.co.uk/. To refer yourself or someone else call 0800 015 5332.


  • A list of local shops, restaurants etc. offering food deliveries/take away service in different areas across South Derbyshire has been compiled. You can download it below in either Word or PDF format.
  • South Derbyshire CVS‘s Food Bank is now operating from Hill St Baptist Church in Swadlincote and collection of food parcels is by appointment only. Please email projectsupport@sdcvs.org.uk or telephone 07458 305314 (please note this number is for food bank enquiries only, for general CVS enquiries call 07458 304316). If emailing, please include your telephone number with your message so we can get back to you as soon as possible. For more information visit: https://sdcvs.org.uk/services/food-projects.
  • The Pingle Academy: Food Parcels offered to students and their families and those supported through the Early Help Service. Delivery service available for the most vulnerable. Contact Head of Family Services Mr M Hurst on 01283 216837 x240 or mhurst.pingle@deferrerstrust.com.

Gambling Support

Gas and Electric

  • Warmer Derby & Derbyshire offer impartial advice on energy efficiency, including access to grants and financial assistance. If coronavirus means you’re at home for longer, increasing your energy bills while possibly on reduced income, or unable to top-up the meter, you can contact them for advice and support by calling their free helpline on 08006771332 or emailing wdd@mea.org.uk.

Grief and Bereavement Support

  • Joined Up Care Derbyshire has produced a guide to supporting bereaved children, which you can download below in either Word or PDF format.
  • South Derbyshire CVS has produced a document with information on grief and bereavement support. You can download it below in either Word or PDF format.

Mental Health & Emotional Support

  • Derby and Derbyshire Emotional Health & Wellbeing Website: A new website pulling together a range of information from different organisations to help support health and wellbeing. The website provides a one-stop-shop where you can find local information about available emotional health and wellbeing support and how to access it. Visit: www.derbyandderbyshireemotionalhealthandwellbeing.uk.
  • Derbyshire Recovery & Peer Support Service:
    • Emotional Support Helpline for anyone feeling they need emotional support. This might be due to ongoing support needs, worries about the current situation, feelings of anxiety or loneliness – or any other reason. Call 01773 734989 Monday to Friday 9am – 7pm and Saturday and Sunday 9am – 5pm.
    • Online group offering peer to peer support during the COVID-19 pandemic to Derbyshire residents aged 18+. Every Thursday at 6pm on Zoom. For more information or to join the group call 01773734989 or text 07537410028.
  • Insight NHS talking therapies: Insight Healthcare is the largest not-for-profit provider of talking therapies in the UK. Their services are free, as they are funded by the NHS. They offer a range of talking therapies, advice, information and support. For more information visit: https://www.insighthealthcare.org/our-services/talking-therapies/
  • Relate Derby has been commissioned by NHS England to provide counselling services free to residents of Derby and Derbyshire and these can be accessed immediately. Due to the Covid-19 pandemic, they are delivering all counselling services remotely via webcam and telephone. Call 01332 349177 or 07741193484 or email info@relatederby.org.uk. Further information can be found in the document below, which you can download in either Word or PDF format.
  • Trent PTS provide free, confidential, flexible, responsive and accessible psychological therapy services. They provide treatment for depression, anxiety, loss, grief, trauma, relationship problems and many other conditions. They have remained open during the COVID19 restrictions through the availability of Telehealth care (video, telephone, text chat) and can be accessed by anyone via the self-referral telephone number – 01332 265659, or online at https://www.trentpts.co.uk/self-referral/

Scams Awareness

  • Citizens Advice has produced a leaflet to raise awareness about scams. It includes information such as how to spot a scam, how to protect yourself from scams and what to do if you think you’ve been scammed. You can download it below.